> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellosky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting support

> How to reach the HelloSky team.

## In the platform

* **Quick Start Guide**: the help button at the bottom of the left navigation replays the guided tour of the platform.
* This documentation covers every major workflow; use the search bar above to jump straight to a topic.

## Contact us

* Email [info@hellosky.ai](mailto:info@hellosky.ai) and the team will route your question.
* If your firm has a dedicated account manager, they are your fastest path for plan changes, new seats, and integration setup.

When reporting a problem, include:

1. What you were doing (the page and the action).
2. What you expected, and what happened instead.
3. A screenshot if possible, and the approximate time, which helps us find it in the logs.

<Tip>
  For "the page seems frozen" issues, try a hard refresh (Ctrl+Shift+R) before writing in; it resolves most cases instantly. See the [FAQ](/account/faq) for other quick fixes.
</Tip>